Steps to get you back on the road.
We understand that discovering a fault with your vehicle can be a stressful experience and it's our job to help relieve that stress. That's why our team of warranty experts are here to keep you moving. Let's get started.
Step 1.
Fault diagnosis.
When you take your vehicle to the repairing garage, they will take a look and diagnose the issue for you. The cost of the diagnostic is your responsibility, but don’t worry if the repair request is authorised, we’ll reimburse you for a reasonable diagnostic fee.
Step 2.
Your repairing garage submits the assessment form.
Once your repairing garage has identified the fault with your vehicle, they need to complete and submit the form on the link below.
Step 4.
Authorised repairs are carried out.
Back on the road.
Repairs FAQ’s.
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In order to log a repair request you must follow the simple steps in this link https://www.warrantywise.co.uk/request-repair/ . You can also find this in your terms and conditions.
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You should refer to the terms and conditions of your warranty plan to determine whether a part is included in your warranty. This information will be under your specific plan type.
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The plan holder is responsible for any initial diagnostic costs. However, Warrantywise will consider reimbursing reasonable diagnostic expenses as part of an approved repair request.
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If your vehicle has suffered a breakdown or is undergoing authorised repairs, we may provide a replacement hire providing the repair meets our criteria. Please refer to your plan book for full terms and conditions.
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In order to cancel your warranty plan you must email our Admin Department at admin@warrantywise.co.uk. The email must contain your vehicle registration and or your plan reference number and the reason for requesting cancellation.
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When authorising labour times, we will refer to Autodata and Auto Logic timing schedules to ensure the correct labour time is being authorised.
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We use a network of AA repairing garages across the UK who we can pass your details across to and will take over the booking process. In order to start this booking process, please contact us via live chat or phone us on 01254 355102.
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For warranty plans that started after May 1st 2023 please go to https://www.warrantywise.co.uk/downloads/ where you will find your plan Terms and Conditions. For any other plans, please email our Admin Department at admin@warrantywise.co.uk who will be able to provide your Plan Terms.
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You should report any fault with your vehicle as soon as possible (always within 7 days) and once this fault has been reported, we need to received the information from the repairing garage within 7 days.
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To ensure the assessment form is completed with all of the necessary detail provided, we do ask that the repairing garage completes the assessment form.
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In order to make a payment for an authorised repair, we must receive a signed authorisation document from the plan holder and the invoice for the completed repair work in Warrantywise’s name and address. Without both of these documents being provided, we are unable to process a payment.
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Premature part failure occurs when a component fails unexpectedly before the end of its expected lifespan. In contrast, a worn-out part has reached the natural end of its life, which is considered normal given the vehicle’s age and mileage. Premature failure falls under your plan (as long as it is a part that’s in your T&Cs), wear and tear of a part does not.
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Warrantywise will always use parts of Original Equipment standard and if the warranty plan has main dealer labour rate, we will authorise main dealer parts.
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We have a duty to our customers to ensure that every repair request is assessed fairly and accurately against the terms of the warranty plan. Having any repair work completed without prior authorisation being given, goes against the Terms and Conditions and could result in your repair request being rejected.